Privacy Policy

We are dedicated to protecting your privacy and treating your personal information in a secure manner.

This Privacy Policy outlines how we collect, use, store, process, and share your information when you visit our website:

👉 https://grandosolar.com/

You agree to the terms of this Privacy Policy if you access or use our website.

2. Scope of Policy

This Privacy Policy is applicable to all users who access or use our website or services.

3. Information We Collect

a) Personal Information

• Name
• Email address
• Phone number
• Address or location (if provided)

b) Project & Lead Information

• Type of solar requirement (Residential / Commercial / Industrial)
• Electricity consumption details
• Property-related information

c) Technical & Usage Information

• IP address
• Browser type and version
• Device information
• Pages visited, time spent, etc.

4. Methods of Data Collection

• Website forms (Contact, Inquiry, Lead Forms)
• Phone calls, WhatsApp, or email communication
• Advertising platforms (Meta & Google)
• Cookies and tracking technology

5. Purpose of Data Usage

• Solar consultation and quotation services
• Understanding your needs and providing solutions
• Improving website performance and user experience
• Targeted marketing campaigns and remarketing
• Sending updates, service info, or promotional offers
• Processing government subsidy applications
• Internal analysis for business improvement

6. Legal Basis for Processing

• Your consent
• Legitimate business interests
• Compliance with laws

7. Data Sharing and Disclosure

We do not sell your personal data.

• Internal teams
• CRM tools (Zoho CRM)
• Communication tools (WhatsApp API, Email)
• Advertising platforms (Meta, Google Ads)
• Government authorities (for subsidy)

8. Data Retention

We retain your personal data only as long as necessary for service execution and legal compliance.

9. Cookies and Tracking Technologies

• Improve website functionality
• Analyze user behavior
• Enhance marketing performance
• Enable personalized ads

10. Data Security

We implement appropriate security measures. However, no method is 100% secure.

11. Third Party Links

We are not responsible for third-party website practices.

12. User Rights

• Access your data
• Correct or delete data
• Withdraw consent
• Opt-out of marketing

13. Children’s Privacy

Our services are not intended for individuals under 18.

14. International Data Transfers

Data may be transferred outside India with proper safeguards.

15. Changes to This Policy

We may update this Privacy Policy at any time.

16. Contact Information